Revive in 5 for Schools Leaders
Watch the video again if you missed it:
Here are the tips curated by the experts from ClassKlap:
1.SET UP ONLINE PRESENCE
1a. Set up a school website to showcase your school
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(Hindi Tutorial)
1b. Set up a Facebook Page to share school activities
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(Hindi Tutorial)
1c. Keep the contact and address information updated
Ensure the latest phone number and email ID is mentioned in BOLD LETTERS on the first page of Facebook and Website. This ensures parents stay connected to your school.
Its important to stay in touch with our customers.
2. PLAN FOR QUERY RESOLUTION
2a. Set up a WhatsApp Business phone number
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(Hindi Tutorial)
2b. Assign a person to record and resolve queries
With parents and students coming online, it is inevitable that a LOT of queries would come your way. It’s important to record all these queries and respond within a certain period. This ensures your customers continue to support to you.
To enable that, it is important to
Assign a singular contact information so that queries come from one source only
Assign a person to
Record the query
Ask the right person to resolve it
Respond back to the customer and close it
2c. Prepare answers to “Frequently Asked Questions”
One of most effective ways of ensuring good customer service is to have answers ready for frequently asked questions, for example when to pay fees, when classes would start etc
3. ENABLE TEACHERS AS MENTORS
3a. Conduct teacher training on the live classrooms itself
Online teaching learning is new to everyone. Enable teachers to train themselves, learn from peers and try new methods. Share videos of some of the best practices. One example is here
3b. Start live classes with two teachers in one class
Two of the pertinent problems of taking live classes are
Internet Connectivity
Noisy Classroom
Hence it’s a great idea to have two teachers present in every online class. This ensures
if one teacher loses connectivity other can continue to teach.
while one teacher is focused on teaching and other can manage the class like - muting, un-muting students, changing slides, answering questions on chat.
3c. Encourage teachers to conduct activities using virtual tools
Online tools offer a lot of engaging features like multi-user whiteboard, online polls, etc. Using these features ensures students are engaged through the class. Encourage teachers to prepare for using these tools. An example video of an engaging tools provided by ClassKlap Live Classroom is here
4. CONNECT WITH PARENTS
4 a,b,c. Keep in touch with parents through video just like some of the world leaders are doing
Because nothing conveys a message better than a personal message.
Text communication is good but in times like these of physical distance its very important to show human side which is only possible through videos
Send video messages to parents through your FB page or WhatsApp
Send weekly updates to stay in touch and reduce anxiety
Go live on Facebook from your school’s page
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(Hindi Tutorial)
5. CREATE VALUE FOR MONEY
5a. Negotiate bulk deals for laptops and smartphone
Help your students and teachers come online. Negotiate directly with the distributor to get bulks deals for laptops and smartphone. You can also use Chromebooks which are cheaper devices as they run on Chrome OS instead of Windows.
5b. Arrange for a loan for parents through reputed banks
Apart from contacting the banks, you can also school loan companies like Varthana and Shiksha.
5c. Save cost by shifting to online assessments
It’s time to think frugal. Covid is here to stay for a while so it’s best to cut down all possible expenses. Assessments can take too much cost and money. You can also save precious time which is lost in correction and tabulating the scores if you are using MCQs. You can also move to weekly chapter-wise test which are low-stakes and create less stress.
Switch to online assessments today!
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